The Information and Support Service for Doncaster and Bassetlaw

Providing support, guidance and information to patients with cancer or life-threatening illness, their carers, families and friends.

What does the Information and Support Service provide?

• A comprehensive range of information on all aspects of living with cancer
• Someone to discuss your needs and concerns with in confidence
• A comfortable and friendly non-clinical environment
• Signposting to other local and national services and support

Accessing the service

The service accepts self-referrals from patients, carers, family members, friends and anyone with questions or concerns relating to cancer.

Simply drop-in, call the Helpdesk, write to us, or email your enquiry and it will be dealt with promptly and sensitively.

Drop-in Service

The service offers help and support to anyone affected by, or concerned about cancer or life-threatening illness, including patients, carers, family members, friends, health and social care professionals and the general public.

No appointment is needed, so call in for a chat or feel free to browse the wide range of leaflets, books and other materials on display.

Information can also be sought via the internet, with or without support from staff.

All visitors are welcome to select relevant information materials that are free to take away or you can sit and read, use the Internet or watch DVDs / videos within the suite, as you prefer.

The Macmillan Cancer Information and Support Facilitator is usually on hand if help or guidance is required, or if you prefer a specific appointment can be made.

Service Delivery

The Macmillan Cancer Information and Support Facilitator ensures that you have access to up-to-date and appropriate information and support when it is needed, at any stage of illness from suspected diagnosis, throughout treatment and afterwards. The service works in a sensitive and supportive way to complement the care provided by other health care professionals that may be involved.

The Information Suite

• Information leaflets and books
• Videos, DVDs, audio cassettes
• Supported internet access
• Information on local and national support groups and organisations
• A resource for health care professionals
• A postal service - contact the service with an enquiry and information can be posted direct to your home if requested

Drop-in Opening Hours – The Information Suite

(excluding Bank Holidays)

Monday - Friday 9.30 arn - 4 pm
Helpdesk: Monday - Friday 9.30 arm - 4 pm
Helpdesk Telephone 01302796853

Drop-in Information and Support sessions are also offered by the Macmillan Cancer Information and Support Facilitator on a weekly basis at Bassetlaw General Hospital, The Vermuyden Centre, Thorne and The Chatsfield Suite. Please phone for further details.